Privacy Policy
We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the cvcoach.co.uk website (“Website”), “CVcoach”, and any of their related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.
This Policy is a legally binding agreement between you (“User”, “you” or “your”) and CVcoach (“CVcoach”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Services. By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Automatic collection of information
When you open the Website, our servers automatically record information that your browser or device sends. This data may include information such as your device’s IP address and location, browser and device name and version, operating system type and version, language preferences, the webpage you were visiting before you came to the Services, pages of the Services that you visit, the time spent on those pages, the information you search for on the Services, access times and dates, and other statistics.
Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Services. This statistical information is not otherwise aggregated in such a way that would identify any particular User of the system.
Collection of personal information
You can access and use the Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Services, you may be asked to provide certain Personal Information (for example, your name and e-mail address).
We receive and store any information you knowingly provide to us when fill any forms on the website. When required, this information may include the following:
- Contact information (such as email address, phone number, etc)
- Basic personal information (such as name, country of residence, etc)
- Sensitive personal information (such as ethnicity, age, occupation, education and all the necessary information we might need to create your CV)
- Any other materials you willingly submit to us (such as documents, images, feedback, etc)
Any personal information you provide to us is not stored on our website. We receive your personal information and store it locally in our secure facilities for as long as necessary to fulfill your requested service. Upon completion, we can delete your information upon request or retain it in our records for future service updates, ensuring your convenience. We do not share your personal data with any third parties. Only the personnel directly involved in your project have access to your personal information
Use and processing of collected information
We comply with terms of the GDPR when handling Personal Information.
We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions.
In order to make the Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested services. Any of the information we collect from you may be used for the following purposes:
- Fulfill and manage orders
- Deliver services
- Improve services
- Send administrative information
- Send marketing and promotional communications
- Send service updates
- Respond to inquiries
- Request user feedback
- Improve user experience
- Post customer testimonials
- Deliver targeted advertising
- Enforce terms and conditions and policies
- Protect from abuse and malicious users
- Respond to legal requests and prevent harm
- Run and operate the Services
You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Services. Users who are uncertain about what information is mandatory are welcome to contact us.
Payments
We do not store any payment information on our website.
We want you to feel confident when shopping with us. That’s why we adhere to strict privacy practices and never store any of your payment information on our website. Your personal and financial data remain confidential and protected at all times.
We use secure Payment Gateway: When you make a purchase with us, you can rest assured that your payment details are handled securely through PayPal’s trusted payment gateway. We never store any sensitive payment information on our website.
Managing information
You can ask us to delete certain Personal Information we have about you. When you delete Personal Information, however, we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations for the purposes described below.
Disclosure of information
We may disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Retention of information
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, until the purchase order or Services are fulfilled, to enforce our Policy, resolve disputes, and unless a longer retention period is required or permitted by law up to a maximum of 120 months.
Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
Data protection rights under the GDPR
Under the General Data Protection Regulation (GDPR), individuals have several rights regarding their personal data. These rights empower individuals to have more control over how their personal data is processed by organizations. The main rights granted to individuals under the GDPR include:
Right to Access: Individuals have the right to obtain confirmation from the data controller as to whether or not personal data concerning them is being processed, and if so, to access that personal data and receive information about how it is being processed.
Right to Rectification: Individuals have the right to request the correction of inaccurate or incomplete personal data concerning them.
Right to Erasure (Right to be Forgotten): In certain circumstances, individuals have the right to request the deletion of their personal data. This right applies, for example, when the personal data is no longer necessary for the purposes for which it was collected or processed, or when the individual withdraws consent and there is no other legal basis for processing.
Right to Restriction of Processing: Individuals have the right to restrict the processing of their personal data in certain situations. This right applies, for example, when the accuracy of the personal data is contested, or when the individual has objected to processing pending verification of whether the legitimate grounds of the controller override those of the individual.
Right to Data Portability: Individuals have the right to receive their personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller without hindrance from the controller to which the personal data has been provided.
Right to Object: Individuals have the right to object to the processing of their personal data in certain situations, including processing based on legitimate interests or for direct marketing purposes.
Rights in Relation to Automated Decision Making and Profiling: Individuals have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them, except under certain circumstances.
Right to Withdraw Consent: Where processing is based on consent, individuals have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
How to exercise your rights
Any requests to exercise your rights can be directed to us through the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information that allows us to verify that you are the person you are claiming to be or that you are the authorized representative of such person. If we receive your request from an authorized representative, we may request evidence that you have provided such an authorized representative with power of attorney or that the authorized representative otherwise has valid written authority to submit requests on your behalf.
You must include sufficient details to allow us to properly understand the request and respond to it. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information relates to you.
Cookies
Our Services use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. If you choose to decline cookies, you may not be able to fully experience the features of the Services.
We may use cookies to collect, store, and track information for security and personalization, to operate the Services, and for statistical purposes. Please note that you have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.
Data analytics
Our Services may use third-party analytics tools that use cookies, web beacons, or other similar information-gathering technologies to collect standard internet activity and usage information. The information gathered is used to compile statistical reports on User activity such as how often Users visit our Services, what pages they visit and for how long, etc. We use the information obtained from these analytics tools to monitor the performance and improve our Services. We do not use third-party analytics tools to track or to collect any personally identifiable information of our Users and we will not associate any information gathered from the statistical reports with any individual User.
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your Personal Information. For a description of Do Not Track protocols for browsers and mobile devices or to learn more about the choices available to you, visit internetcookies.com
Advertisements
We may permit certain third-party companies to help us tailor advertising that we think may be of interest to Users and to collect and use other data about User activities on the Services. These companies may deliver ads that might place cookies and otherwise track User behavior.
Social media features
Our Services may include social media features, such as the Facebook and Twitter buttons, Share This buttons, etc (collectively, “Social Media Features”). These Social Media Features may collect your IP address, what page you are visiting on our Services, and may set a cookie to enable Social Media Features to function properly. Social Media Features are hosted either by their respective providers or directly on our Services. Your interactions with these Social Media Features are governed by the privacy policy of their respective providers.
Information security
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody.
Data breach
In the event we become aware that the security of the Services has been compromised or Users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Services, send you an email.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page, post a notification within the Services. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Services.
Contacting us
If you have any questions regarding the information we may hold about you or if you wish to exercise your rights, you may use the following email to submit your request:
zoe@cvcoach.co.uk
If you have any other questions, concerns, or complaints regarding this Policy, we encourage you to contact us using the details below:
Representative: Zoe Payne
We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and, in any event, within the timescales provided by applicable data protection laws.